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Returns Policy

At rudolphwalker.com we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, you may return it within 30 days of receipt for a full refund or exchange, subject to the following conditions:

1. Eligibility for Returns: Items must be returned in their original condition, unopened, and with any seals still intact. Books that have been read or used may not be eligible for return unless they are defective. If an item is personalised, it cannot be returned or refunded as it cannot be resold.

2. How to Return: To initiate a return, please contact our customer service team at enquiries@rudolphwalker.com or call us on +44 (0)7961 126629 We will provide you with instructions on how to proceed.

3. Shipping Costs: Return shipping costs are the responsibility of the customer unless the item is defective or incorrectly sent.

4. Refunds: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

5. Exchanges: If you wish to exchange an item for a different one, please contact us to check availability, and we will guide you through the process.

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